Cancellation Policy
CANCELLATION AND CHANGES TO YOUR BOOKING
Cancellations or changes to your booking are free of charge up to 7 days before the date of arrival for all bookings made on our website.
If you cancel within this period, we will refund the full amount of your stay or deposit.
If the deadline has passed, it is unfortunately no longer possible to cancel or postpone your booking.
How do I cancel my booking?
Contact our customer service on 03 20 15 36 00 (free call)
Send an email with yoSome readersParking
On the destination page, you will find information about the parking in our residencies.
Opal Coast
Bray Dunes :
Etoile de Mer / Etoile des Dunes : our underground parking costs 10€ per night and per car
Les Margats : our underground parking costs 7€ per night and per car
La Brise des Dunes : our above-ground parking costs 10€ per night and per car
Boulogne-sur-Mer :
We do have an underground parking at 13€ per night and per car
Hardelot-EquiheSome readersConfirmation of your reservation
Once we have received payment for your stay, you will receive an email 2 days before your arrival with all the practical information about your holiday accommodation and your destination.
You will also receive the conditions of access to the residence and your accommodation.
The procedure is the same for last-minute bookings. If you do not receive an email from us, please check your spam folder.Some readersPets
We are glad to allow pets at Evancy ! We allow up to 2 pets per accommodation, and it is a supplement of 12€ per pet and per night.
In order to add pets to your reservation, you need to check the according box when you are doing your reservation. The supplement will therefore automatically be added to the total amount of the reservation.
You're allergic to pets ? No worries, in each of our residencies, we have a few accommodation where pets are not allowed. Please let us know in the cSome readersSupport onsite
In case you are dealing with an issue, whatever it is, please do not hesitate to :
go to the reception of the residency if there is one (Boulogne-sur-Mer or Vence)
call the phone number of the people onsite which is written on the confirmation email
call our headoffice at the 03 20 15 36 00 (from 9am to 7pm from Monday to Friday, from 10am to 6pm on Saturday)
send us an email at info@evancy.com
We are reachable and here to help you have the best stay ever, and make you feel aFew readers