CANCELLATION AND MODIFICATION OF YOUR RESERVATION

Q: Cancellation Policy

<h1 id="cancellationandmodificationofyourreservation">CANCELLATION AND MODIFICATION OF YOUR RESERVATION</h1> <ul> <li>You can cancel without fees up to 48h prior to arrival for all reservations made on our website except July and August (7 days) </li> <li>If the deadline has passed, it is unfortunately no longer possible to cancel or postpone your reservation.</li> <li>In case of exceptional circumstances, a postponement to a later date can be considered by contacting our customer service. You will be asked for proof of this. </li> <li>If you do not know yet the new dates, a voucher of the total amount of the reservation will be issued to you, and will be valid for 18 months. </li> </ul> How can I cancel my reservation ? <ul> <li>Contact our client service by phone at the 03 20 15 36 00 (free call) </li> <li>Send an email with your reservation number at info@evancy.com</li> </ul>

You can cancel without fees up to 48h prior to arrival for all reservations made on our website except July and August (7 days)
If the deadline has passed, it is unfortunately no longer possible to cancel or postpone your reservation.
In case of exceptional circumstances, a postponement to a later date can be considered by contacting our customer service. You will be asked for proof of this.
If you do not know yet the new dates, a voucher of the total amount of the reservation will be issued to you, and will be valid for 18 months.

How can I cancel my reservation ?

Contact our client service by phone at the 03 20 15 36 00 (free call)
Send an email with your reservation number at info@evancy.com

Question 2

Parking

Accepted Answer

On the destination page, you will find information about the parking in our residencies.

Opal Coast

Bray Dunes :
Etoile de Mer / Etoile des Dunes : our underground parking costs 10€ per night and per car
Les Margats : our underground parking costs 7€ per night and per car
La Brise des Dunes : our above-ground parking costs 10€ per night and per car
Les Peupliers : we do not have a parking
Boulogne-sur-Mer : We do have an underground parking at 10€ per night and per car
Hardelot-Equihen : Our above-ground parking is free for the first car, and costs 10€ per night if there is a second one
Oye-Plage : We do have a free parking in front of the residency

French Riviera

Vence : We do have an above-ground parking at 7€ per night and per car, and an underground parking at 10€ per night and per car.

Question 3

Confirmation of your reservation

Accepted Answer

Once we receive your reservation's payment, you will receive **2 days prior to arrival **an email with many useful information about your accommodation and destination.

You will also receive a personal code that will allow you to have access to your specific accommodation.

If you do a last-minute reservation, the process is the same. If you have not received an email from us, please check on your spam inbox.

Question 4

Pets

Accepted Answer

We are glad to allow pets at Evancy ! We allow up to 2 pets per accommodation, and it is a supplement of 10€ per pet and per night. Pets are however not allowed in our residency in Vence.

In order to add pets to your reservation, you need to check the according box when you are doing your reservation. The supplement will therefore automatically be added to the total amount of the reservation.

You're not into pets ? No worries, in each of our residencies, we have a few accommodation where pets are not allowed. Please let us know in the comment section when making the reservation.

Question 5

Payment methods

Accepted Answer

PAYMENT ONLINE OR BY PHONE

The fastest and easiest way to pay for your holidays is by credit card. We accept Visa, Mastercard, and American Express.

You do not own a credit card ? On our website, we also accept bank transfers. If you want to pay this way, you will receive all the useful information by email to make the bank transfer 24h after your reservation.

We do not accept cash.

CAN I PAY ONSITE ?

Evancy works with a digital reception, which makes the payment onsite impossible. Thank you for paying by credit card or bank transfer.

Question 6

Cleaning

Accepted Answer

When you leave, we would appreciate if you could empty the bins, wash the dishes, and remove the bed sheets. Evancy takes care of the cleaning at the end of your stay.

Before you arrive and once you leave, the cleaning will be made for quality reasons. If you want, you can book an extra cleaning during your stay.

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