CANCELLATION AND CHANGES TO YOUR BOOKING

Q: Pets

We are glad to allow pets at Evancy ! We allow up to 2 pets per accommodation, and it is a supplement of 12€ per pet and per night. Pets are however not allowed in our residency in Vence. In order to add pets to your reservation, you need to check the according box when you are doing your reservation. The supplement will therefore automatically be added to the total amount of the reservation. You're allergic to pets ? No worries, in each of our residencies, we have a few accommodation where pets are not allowed. Please let us know in the comment section when making the reservation.

Cancellations or changes to your booking are free of charge up to 7 days before the date of arrival for all bookings made on our website.
If you cancel within this period, we will refund the full amount of your stay or deposit.
If the deadline has passed, it is unfortunately no longer possible to cancel or postpone your booking.

** How do I cancel my booking?

Contact our customer service on 03 20 15 36 00 (free call)
Send an email with your booking number to info@evancy.com

Question 2

Parking

Accepted Answer

On the destination page, you will find information about the parking in our residencies.

Opal Coast

Bray Dunes :
Etoile de Mer / Etoile des Dunes : our underground parking costs 10€ per night and per car
Les Margats : our underground parking costs 7€ per night and per car
La Brise des Dunes : our above-ground parking costs 10€ per night and per car
Les Peupliers : we do not have a parking
Boulogne-sur-Mer : We do have an underground parking at 13€ per night and per car
Hardelot-Equihen : We do have a free outdoor parking.
Oye-Plage : We do have a free outdoor parking in front of the residency

French Riviera

Vence : We do have an outdoor parking at 10€ per night and per car, and an underground parking at 15€ per night and per car.

Question 3

Confirmation of your reservation

Accepted Answer

Once we have received payment for your stay, you will receive an email 2 days before your arrival with all the practical information about your holiday accommodation and your destination.

You will also receive the conditions of access to the residence and your accommodation.

The procedure is the same for last-minute bookings. If you do not receive an email from us, please check your spam folder.

Question 4

Payment methods

Accepted Answer

PAYMENT ONLINE OR BY PHONE

The fastest and easiest way to pay for your holidays is by credit card. We accept Visa, Mastercard.

You do not own a credit card ? On our website, we also accept bank transfers. If you want to pay this way, you will receive all the useful information by email to make the bank transfer 24h after your reservation.

We do not accept cash.

CAN I PAY ONSITE ?

Evancy works with a digital reception, which makes the payment onsite impossible. Thank you for paying by credit card or bank transfer.

Question 5

Pets

Accepted Answer

We are glad to allow pets at Evancy ! We allow up to 2 pets per accommodation, and it is a supplement of 12€ per pet and per night. Pets are however not allowed in our residency in Vence.

In order to add pets to your reservation, you need to check the according box when you are doing your reservation. The supplement will therefore automatically be added to the total amount of the reservation.

You're allergic to pets ? No worries, in each of our residencies, we have a few accommodation where pets are not allowed. Please let us know in the comment section when making the reservation.

Question 6

Cleaning

Accepted Answer

When you leave, we would appreciate if you could empty the bins, wash the dishes, and remove the bed sheets. Evancy takes care of the cleaning at the end of your stay.

Before you arrive and once you leave, the cleaning will be made for quality reasons. If you want, you can book an extra cleaning during your stay.

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